Delivery

Items are shipped to the address provided by the buyer when placing the order. Whitty Paris cannot be held responsible for delivery errors resulting from incorrect information provided by the buyer. Delivery costs are specified before order confirmation. Delivery times are indicative and stated on each product page. No delay in delivery shall give rise to any compensation. Upon receipt of the order, the buyer must check the delivery for conformity and report any damage, error or defect within 3 days. The buyer must provide photos of the defective item and its packaging and send them directly to customercare@whitty.paris. Any damage or loss noted during delivery must also be reported to the carrier at the time of handover and notified to Whitty Paris, along with the declaration made to the carrier. If the irregularity is confirmed, the item may be replaced or refunded. A conformity check will be carried out. In the event of a refund, the amount covering the price of the item as well as the round-trip delivery costs will be borne by Whitty Paris, the designer or the relevant artist. The refund may be processed a few days after the return has been received and validated by Whitty Paris, the designer or the relevant artist. All deliveries of orders made are covered by insurance during the transport, until the package is handed over to the client. Some taxes and customs duties may be required in accordance with applicable regulations.